Privacy Notice for Customers
Who we are?
We are Intelligent Music Ltd., a Bulgarian production company. The ambition of Intelligent Music label is to promote the Bulgarian cultural heritage, contemporary music and performing arts throughout the world by creating an unique musical product featuring performers of international authority and fame.
Our details as a corporate entity and as a data controller are:
Intelligent Music Ltd., registered address: Sofia, Bulgaria, 131 Odrin str., 5th floor, and correspondence address:
69 Bulgaria Blvd.,
Tower B, 7 Floor
1404 Sofia, Bulgaria, Tower B, 7 Floor
Tel: +359 2 892 10 00
Fax: +359 2 892 10 01
Should you have any questions and concerns in regard with the processing of your personal data, feel free to contact our team at privacy@intelligent-music.com.
- What kind of personal data do we collect and process?
In order to sell our products we collect and process information about your name, phone number, e-mail, delivery (and billing if different) address.
- How do we obtain personal data?
For the purpose of promoting our music and our labeled products, we distribute and sell them, including but not only online.
- For what purpose it is necessary to provide your personal information?
We process your data as it is necessary to contact you to deliver the products you request /to fulfill your purchase order and fulfill the delivery contract/. As well as to secure our legitimate interests and follow our legal obligation.
We apply appropriate technical and organizational measures to ensure personal data protection.
We do not plan to process further your personal data for purposes other than those specifically described herein. In case of changes, we`ll notify you prior to that further processing.
- Which is the legal basis of processing?
To reach you and answer your questions or requests we process your data based on our legitimate interest, observing our legal obligation and to deliver our product/s as ordered by you it is based on consent.
- Do we share your personal information with internal organizations?
We may share your personal data with our affiliates, based on legitimate interest.
- Do we share your personal information with external organizations?
If we receive a request for delivery by you we need to contact courier organizations to complete the order, based on legitimate interest or legal obligation and consent.
- For how long do we retain your personal information?
We retain your personal data for no longer than is necessary for the purposes for
which the personal data are processed.
The retention period may be at least 3 months for our records and safe receipt of the delivery follow-up, and 5 years in case of invoice issued.
- Do we transfer your personal data internationally and outside the EU?
It depends on the provided by you delivery address, which is provided to courier agents which support the delivery to the specified by you address.
- How do we protect your rights and freedoms in case of non-EU personal data transfer?
For several non–EU countries, the European Commission explicitly adopted a decision that these countries provide an adequate level of data protection mechanism and when your personal data is transferred to them no specific additional safeguards are needed from our side. Currently, The European Commission has so far recognized Andorra, Argentina, Canada (commercial organizations), Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Republic of Korea, Switzerland, the United Kingdom under the GDPR and the LED, and Uruguay as providing adequate protection.
In case of international delivery within EU territories use of legitimate international couriers satisfy the adequate level of protection, secured by Regulation (EU) 2016/679 of the European Parliament and of the Council and Directive (EU) 2016/680 of the European Parliament and of the Council which apply to the processing of personal data within the framework of Regulation (EU) 2018/644 of the European Parliament and of the Council of 18 April 2018 on cross-border parcel delivery services. In case of delivery to non-EU country the processing is based on your explicit consent. So in case you do not consent to processing of your personal data you should not order using the website Online order section.
Placing your order to our online shop you state your consent for processing of your personal data.
- Do we perform automated decision – making, including profiling?
We do not execute automated decision – making.
- How do we protect your personal data?
Intelligent Music Ltd. has implemented appropriate technical and organizational measures to protect your right and freedoms concerning personal data protection including to prevent unauthorized access, disclosure, loss and/or alteration.
- What are your rights with regards to the personal data processing?
- Right of access
You have the right to request information whether we process personal data related to you and certain additional information in this regard such as for purposes of processing, categories of personal data, recipients to whom your personal data have been or will be disclosed in particular recipients in third countries.
- Right of rectification
You have the right to request that your personal data be corrected if any changes have been made or found to be incomplete or inaccurate.
- Right to be erasure (“right to be forgotten”)
You have the right to request that your personal data to be deleted when it is no longer needed for the purposes for which it has been processed when you withdraw your consent on which the processing is based and where there is no other legal ground for the processing.
You are entitled to request the erasure of your data have been unlawfully processed; if your data need to be erased for compliance with a particular legal obligation.
After considering all the circumstances of this request, we may refuse to delete your personal data if the processing is necessary for establishment, exercise or defense of legal claims.
The exercise of the right of erasure may not affect the rights and freedoms of others.
- Right to restriction of processing
You have the right to request a restriction of processing while we consider your rectification request, until verifying the accuracy of your personal data.
- Right to data portability
You have the right to receive personal data that concerns you and that you have provided to us, in a structured, widely used and machine-readable format, and you have the right to request that we transfer this data to another controller in the following cases:
- Processing is based on consent or on a contract and it is carried out automatically.
When exercising this right, the transfer can only be made by us to another controller when it is technically feasible.
The exercise of the right of portability may not affect the rights and freedoms of others.
- Right to object to automated decision-making against you.
When decisions are made against you (if any), it is only based on automated processing of your data, including profiling, that you may object.
This right may not be exercised when automated processing is necessary for the conclusion or performance of a contract between us.
When processing your data for direct marketing purposes (when such is done), you have the right to object to such processing at any time and your processing of personal data for that purpose is terminated.
Depending on your particular situation, at any time of the processing of your data on the grounds of legitimate interest, you have the right to object before us. In this case, we shall no longer process your data unless for establishment, exercise or defense of legal claims.
- Right to lodge a complaint with a supervisory authority
Within the EU, you have the right to complain to a supervisory authority about how your information is handled and/or when you feel your rights and freedoms regarding personal data processing are violated.
- How to file an inquiry, complain or requests in terms of data protection?
You may file an inquiry, complain or requests in terms of data protection by sending an email to privacy@intelligent-music.com .
To handle your request, we may require additional identification.
To facilitate the process, we may require also to fill specific request form to exercise your rights, especially if your request is unclear. In this case, we will provide you with the respective form.
If you act through a proxy or on behalf of someone else, you need you provide us with the valid power of attorney following the applicable law.
- Changes in this Privacy Notice?
We reserve the right to modify or amend this Privacy Notice. For example, it may need to change as new legislation is introduced or as it is amended. It is your responsibility to follow up on potential changes and become aware of them.